All you need to know about cross-border car hire


Cross-border car hire is available with most suppliers, but certain countries and car categories may be excluded. Here is what the experts advise:

 

  • Auto Europe’s Kathleen Moodie:  “It is important for the travel agent to advise the car-rental company of the client’s intention to cross the border and to list the countries the client intends to visit.  This will ensure that the car-rental company prepares the correct paperwork for the client to be able to cross borders. Cross-border fees might apply in some locations with certain suppliers.”  

 

  • Hertz’s Hans Manke: “Hertz South Africa allows cross-border travel into Lesotho, Swaziland, Namibia and Botswana. There are procedures that need to be followed prior to the renter collecting their vehicle in order to prepare the legal documentation to allow them to cross the border. This will allow a seamless service at the counter. Hertz also allows one-way drop offs between South Africa, Namibia and Botswana.”

 

  • Bidvest’s Gaynor von Loggenburg:  “Bidvest Car Rental allows cross border into Namibia, Botswana, Swaziland and Lesotho. We charge a cross-border fee and this is used to return the vehicle when necessary. It is important for the consultant to advise us that the vehicle is going across the border, as we need to give authorisation to take our vehicle across. Documentation is required from us that is necessary at the various border posts. If this documentation is not handed over, the vehicle will not be allowed to enter the country. We don’t allow our vehicles into Zimbabwe, Zambia and Mozambique.”

 

  • Avis Budget’s Lance Smith: “Cross-border car rental into Namibia, Botswana, Swaziland and Lesotho is no problem. Into all other countries customers should be aware that support in the event of a breakdown, theft or an accident will be limited and will take significantly more time.”


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