EasyJet to launch voice search app feature

EasyJet is set to launch Speak Now, a feature on its app that will enable customers to search for flights using voice recognition technology.

The feature, powered by AI, uses Dialogflow, Google Cloud’s natural language understanding tool for building conversational experiences.

Speak Now will ask audible questions to determine the exact booking criteria passengers require, making it easier to narrow down criteria such as destination, date and airports they want to fly from.

The voice search functionality will be available in English on iOS and will be launched in the coming weeks, the airline says.