Amadeus trials biometric scanner at Ljubljana airport
20 May 2019 - by
Amadeus and Ljubljana Airport, Slovenia, have successfully trialled biometric technology which reduced boarding time by approximately 75%.
Working with Adria Airways, the airport’s home carrier, and LOT Polish Airlines, 175 participating passengers were successfully boarded in record time.
The pilot trial saw passengers enrol using an Amadeus smartphone app that captured a ‘selfie’ alongside their passport photo and boarding pass, which were all stored securely on a remote server. A photo of the passenger was then captured at the boarding gate and matched against those stored on the server to validate the passenger’s identity and flight status. Upon successful matching a message was conveyed to the Departure Control System and the passenger was able to board. All biometric data was deleted within 48 hours, ensuring GDPR compliance.
Average boarding times reduced by approximately 75% meaning boarding took just two seconds, rather than the typical five to ten seconds per passenger. The new technology promises to enhance the passenger experience by making boarding faster, simpler and more secure.
For airports, the technology can deliver an improved service to their airline partners, reducing bottlenecks and freeing up ground-handling staff to focus on other customer-facing activities. For airlines, there is the promise of greater efficiency and a speedier turnaround of flights.
The pilot at Ljubljana Airport focused specifically on improving how passengers board the aircraft although the platform is designed to work across all ID verification points at the airport, including check-in, security, lounge access and boarding.
Amadeus has also delivered solutions in territories where border agencies act as custodians of biometric data. Amadeus is currently working at San José Norman Y. Mineta Airport (USA) to provide CBP-TVS biometric exit solutions. The Amadeus biometric solution will be available in 2019.