SAA automates ADMs
23 Apr 2019 - by
SAA has appointed Tata Consultancy Services (TCS) as a new service provider to manage all its sales and direct refunds. Effective May 1, the airline also plans to automate audit process for a number of violations. These include:
SAA says the contact information for any disputes arising from ADMs issued by TCS will be communicated on the ADM’s contact information.
Fares administrator for the eTravel group, Albert Visser, says SAA is following a general airline trend of automating processes to pick up ADM violations. He says eTravel constantly advises its ITCs not to take shortcuts and to follow airline rules to the ‘T’. As a result, Albert says eTravel’s ADMs are manageable.