Real-time route updates enhance travel between SA and Moz
8 Aug 2018 - by
Trans African Concessions (TRAC) recently launched its new bilingual website (English and Portuguese) making it practical and easy for road users to obtain real-time route-related information.
The website also offers a detailed route map, which enables road users to obtain real-time information about roadworks and routine maintenance projects.
Solange Soares-Nicholson, communications manager at TRAC, said all road users needed to do was click on the route map icon on the homepage to see what was happening on the route in terms of major construction/rehabilitation, plaza fees and major incidents at any given time.
“But what is really special about the website, is the Live Chat function,” commented Soares-Nicholson.
The Live Chat feature, which is linked directly to TRAC’s 24-hour Helpdesk, further enables road users to connect in real-time with helpdesk agents, providing immediate and direct information relating to anything on the route that can be obtained by users, explained Soares-Nicholson.
“Should a road user want to know about a particular matter (such as delays near the border during peak season) he/she can simply ask the agent online, and will receive an immediate response based on our knowledge, and what has been reported by our patrol teams and other stakeholders on the route,” said Soares-Nicholson. “With the Live Chat feature, road users will be able to get any info related to the N4 Toll Route at any time of day or night.”
As with the previous site, the new one continues to offer all other relevant information pertaining to TRAC and the N4 Toll Route, from Solomon Mahlangu off-ramp in Gauteng to Maputo in Mozambique.
Despite the website’s new look, its URL has remained the same, and users can continue accessing it by logging on to TRAC’s website. To view the new website and to log in, click here.