Scoot unveils transactional chatbot

Scoot, a low-cost airline owned by Singapore Airlines, has launched a transactional chatbot, named M.A.R.V.I.E. (Scoot’s Most Awesome and Resourceful Virtual Intern Ever), on Scoot’s Singapore Facebook page via Facebook Messenger.

M.A.R.V.I.E. will allow transactions, in addition to responding to customer queries.

The chatbot is able to assist customers to search for flights, display the same fares and availability as reflected on Scoot’s website and mobile app, make flight bookings, and allow payment by credit card – essentially a full transaction flow.

In the future, M.A.R.V.I.E. will be able to accept promo codes, assist customers to manage and make changes to their bookings, purchase ancillary products such as preferred seats and travel insurance, make interline bookings involving flights by partner airlines, and accept more payment modes. There are also plans to make M.A.R.V.I.E. available in more languages and on more platforms, including Scoot’s website. 

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