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No more boarding calls at Ortia domestic departures
13 Nov 2017 - by Staff reporter
From Wednesday, November 15, there will no longer be boarding calls at the domestic departures terminal and gates at OR Tambo International Airport, in an effort to reduce noise levels.
Passengers will have to check their boarding passes and flight information display boards for boarding times. Announcements will only be made about irregular operations, such as gate changes, flight time changes, systems failures and customer services issues such as lost minors.
Leigh Gunkel-Keuler, senior manager: corporate affairs at Airports Company South Africa, says: “We have noted that a consistent issue for passengers in independent customer surveys is noise levels in airports. A particular concern for customers is the number and frequency of calls to board and calls for individual passengers who have checked in and then apparently gone missing.” Gunkel-Keuler notes that many international airports have a ‘silent’ policy in an attempt to improve the ambience.
“We trust that passengers will exercise vigilance and appreciate their individual responsibilities in going to the gate and boarding the aircraft in good time,” says Gunkel-Keuler.