XL Travel, Travelport launch app with trip assist technology

Travelport Digital launched a new app for the XL Travel Group earlier this year.

The app, named XLGO, will help customers of XL Travel agencies across South Africa by providing a mobile solution that offers a personal digital travel concierge service through mobile tools.

Key elements of the app include:

  • Smart itinerary management
  • Day-of-travel assistance
  • Push-notification reminders
  • Real-time travel alerts
  • The ability to call an agent from within the app
  • Automatic itinerary updates
  • Organised trip segments to easily navigate itineraries

Real-time assistance is always at hand. With the tap of a finger travellers are connected directly to a support agent. “Together with travel alerts powered by Travelport Engage, this ensures that a duty of care is upheld at all times,” Travelport said in a statement.

The app is developing every day and, at a later stage, will also include features planned to encourage user control via the ability to request flight changes, select preferred seating or sync trip information with personal information from within the app.

Speaking at the launch of XLGO, XL Travel Group ceo, Marco Ciocchetti, said: “Travellers no longer just want mobile technology to transform their travel experience, it is an expectation. With this in mind, the launch of the XLGO app is the first step in our new mobile strategy, with additional mobile features and functionality to be regularly rolled out. We have exciting plans for the future of our XLGO mobile offering to further enhance the travel journey for travellers across South Africa.

Robyn Christie, gm of Travelport South Africa, added: “In an increasingly smartphone-led communications world, we are committed to improving customers’ travel experiences with sophisticated mobile solutions that exploit the expertise and experience of Travelport Digital.”

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